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Our Customers Always Know Best

Category: General

At Carpet Master we take customer service seriously. In fact, we take it very seriously. To us, there is nothing more rewarding than a happy customer. No matter whether we get a new customer through recommendation, through our marketing or by chance, it's our aim to make that customer so happy that they keep coming back for more.

At Carpet Master we love giving and receiving great service

We like nothing more than getting a good service wherever we go and that's why we make it priority to treat our customers exactly as we like to be treated ourselves.

Going the extra mile to make our customers happy

Here are just some of the things we do that make us a little bit different

We offer a completely free estimate, planning and design service. Agreed, that's something many flooring companies do, but when you take into account that we've been in the business for over 25 years, we have a great story to tell. Our customers get access to whole lot of knowledge when we go to see them in their home or they come to see us. In fact, if you add up all the experience in the team, you come to more than 130 years. This means that when you get a free estimate from us, you don't just get your room measured and priced, you get a whole lot more. You get ideas, you get tips and hints that you mightn't otherwise have thought of. 

Platinum Fitting Service – a service that ticks all the boxes – and more

If you choose our Platinum Fitting Service, you literally get everything catered for, from A to Z. Everything about your new floor is planned for, catered for and considered. In this service we do all we can to make your life as simple as it can be. We remove your furniture before we fit your new floor. We uplift and dispose of your old flooring, and then we put your furniture back. This service in particular makes our clients very, very happy people. 

Our customer feedback

Here's what some of our customers have to say:

Dannielle Jane Punton needed urgent help for fitting her gran's carpet because they'd been let down. Here's what she wrote on Facebook about our service:

"Phoned today to see if I could chance my luck to see if they could fit my grans carpet as we had been let down today by someone else and it was freezing with an empty living room. They matched the price we were originally going to pay and they were here within the hour. Excellent service! Would highly recommend! Very pleased with the end result, thank you”.

So, if it's speed you're after, you can count on us.

Here's what Catriona Tina Conroy had to say:

"Not only did you match a quote that my sister had been given for her carpets for her new flat, your service and attention to detail since and including fitting day has been outstanding. You really looked after her and have given her everything she wanted. Amazing! She is one very happy girl and has her pink carpet at last! Thank you! Thank you! Will be sending everyone I know that needs a carpet your way!"

These are just 2 of the fabulous comments that are on our Facebook page. And if you're in the market for a new floor, we think you'll just love our range.

So, as you can see, it's not just us saying we give a good service, our clients are shouting it from the rooftops. Why not check us out for yourself? Get in touch now to get your new flooring project under way or come and visit us.

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Carpet Master

36 Weaver Row, St Ninians,
Stirling FK7 9AS
Tel: 01786 451 376

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